Privacy Policy

About Amicably

Amicably is operated by Peppercorn Technologies Inc., a corporation incorporated under the laws of Canada.

1. Introduction

This Privacy Policy explains how Amicably (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website and services at amicably.ca (the “Service”). By using the Service, you consent to the practices described in this policy.

We are committed to protecting your privacy and handling your data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect the following categories of information:

Information you provide directly:

• Email address (for account creation and passwordless authentication)
• Case information you enter about a family situation, such as the names, dates of birth, contact details, and employment of the parties; the names and dates of birth of their children, whether a child has a disability, and their schooling; relationship and separation dates; parenting arrangements; province of residence; and financial information including income, expenses, assets, debts, and property
• If you are a professional user, the same kinds of information about your clients and their children
• Questions and messages you submit through the chat interface
• Google account information (email address and name) if you choose to sign in with Google
• A record of any purchase you make. Payments are handled by our payment processor, and we do not receive or store your full card number.

Much of this information is about people other than you, such as a former partner, children, or clients. Please enter information about others only where you are entitled to do so.

Information generated through your use:

• Calculation results, reports, and documents generated from your case information
• Conversation history within the application
• Run summaries and explanation outputs

Technical information:

• IP address and browser type (collected automatically by our hosting infrastructure)
• Pages visited and general usage patterns

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain the calculation and guidance service
• To authenticate your identity and secure your account
• To save your cases and calculation history for your continued use
• To send transactional emails, including login codes and account-related notifications
• To improve the accuracy, quality, and reliability of our service
• To respond to your inquiries or support requests
• To comply with legal obligations

Authorized members of our team may review account information and conversations to diagnose problems, provide support, and improve the Service, and may use AI tools to help with that review.

4. AI Processing and Third-Party Services

Amicably uses artificial intelligence to provide conversational guidance and knowledge-grounded answers. When you interact with the chat feature, your messages and relevant case information may be sent to third-party AI service providers (such as OpenAI) for processing.

These AI providers process your data to generate responses on our behalf. Their terms do not allow them to use it to train their models, and they may keep it for a period set by those terms, for example to monitor for abuse. We do not use your data to train AI models. For details on how OpenAI handles data, refer to their privacy and data usage policies.

Our core support calculations (child support tables, spousal support ranges, tax computations) run entirely on our own servers and do not involve any third-party AI processing.

5. Data Storage and Security

Your data is stored on servers located in Canada, hosted on Fly.io’s Canadian infrastructure. We implement industry-standard security measures to protect your information, including:

• Encrypted connections (TLS/HTTPS) for all data in transit
• Hashed session tokens and authentication codes (we never store these values in plain text)
• Passwordless authentication (we do not store passwords because we do not use them)
• Encrypted database storage at rest

While we take reasonable measures to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service providers: We use third-party providers to operate the Service, for cloud hosting and backups, email delivery, payment processing, AI processing, and sign-in with Google. These providers access your data only as necessary to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request. Where the law allows, and unless doing so could put someone at risk, we will tell you before disclosing your information in response to a legal demand, and we will disclose only what we are required to.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be shared with or transferred to the other party. We will tell you if your information changes hands.

7. Data Retention

We keep your information while your account is open, so that your cases and history remain available to you.

• Deletion on request: You may ask us to delete your account and its information at any time by contacting privacy@amicably.ca. We will delete the information within 30 days of your request, except where we are required by law to keep it.
• Deleting in the app: Deleting a conversation in the app removes it from your account but does not erase it from our systems. To have your information permanently erased, ask us to delete your account.
• Backups: Copies held in our backups are removed automatically within 40 days of permanent erasure.

Sign-in codes expire 10 minutes after they are sent and are deleted within a day or two. Sessions expire 30 days after you sign in.

8. Cookies and Tracking

We use a single HTTP-only session cookie for authentication. This cookie is essential for the Service to function and cannot be disabled while using the Service. Our payment processor’s script, which loads when you are signed in, may set its own cookies to process payments and prevent fraud. Some of our emails record whether they were opened or whether a link in them was clicked.

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. We do not engage in cross-site tracking or behavioural advertising.

9. Children’s Privacy

The Service is intended for adults, and we do not knowingly allow anyone under the age of 18 to create an account. Because the Service deals with family matters, the information entered into it often includes information about children, such as their names, dates of birth, and parenting arrangements. We protect that information in the same way as all other information in the Service and use it only to provide the Service. If you believe a child has created an account, please contact us and we will delete it.

10. Your Rights

Under applicable Canadian privacy law, including PIPEDA, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Withdrawal of consent: You may withdraw your consent to our processing of your personal information at any time, which may limit your ability to use the Service.

To exercise any of these rights, contact us at privacy@amicably.ca. We will respond to your request within 30 days.

Before acting on a request, we may ask you to confirm your identity, for example by replying from the email address on your account. If someone makes a request on your behalf, we may ask for proof that they are authorized to do so.

If you are not satisfied with how we handle a request or concern, you may contact the Office of the Privacy Commissioner of Canada or, where provincial law applies, your provincial privacy regulator.

11. International Data Transfers

Your data is primarily stored and processed in Canada. However, some of our service providers (including our AI processing providers and some of the tools we use to create backups) may process data in the United States or other jurisdictions. Where your data is transferred outside of Canada, we take reasonable steps to protect it consistent with applicable privacy legislation. Information held outside Canada is subject to the laws of the country where it is held and may be accessible to that country’s courts, law enforcement, and national security authorities.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on the Service or by sending you an email. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

Our Privacy Officer is responsible for how we handle personal information and for this policy. If you have questions about this Privacy Policy or our data practices, please contact our Privacy Officer at:

privacy@amicably.ca